So we did an upgrade on our ShoreTel server, switches and phones a few weeks ago and had one small issue. Some (most) of the phones were reporting a “Firmware Version Mismatch” when viewed through ShoreWare Director’s IP Phone Maintenance screen. (To get to this screen go to QuickLook, then pick your site, then pick your switch….about 1/2 way down the screen you see the link to “IP Phones Maintenance”.) The problem ended up being that the DHCP options on the VOIP vlan (192.168.19.x/24) didn’t include the option for the ftp server on the ShoreWare server. 
One other cool thing I learned is that you can telnet into a ShoreTel phone and look at it’s options. To do this you need to use a tool called “phonectl” which is part of the ShoreTel server. Here is how you do it:
From the Shoretel Server directory run the following commands:
1. phonectl -pw <phone password> -telneton <ip address of phone>
2. telnet <ip address of phone>
3. Now, to see the config run “printSysInfo” from the telnet prompt.
Cool.
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2 comments:
In this instruction:
1. phonectl -pw -telneton
it would be helpful to note that the default password is 1234, so it may save time to try that first:
1. phonectl -pw -telneton
I hope this helps others, as ultimately it helped me. ;-)
b.t.--20160912_Monday.
(Sorry, this is a repost. The first didn't like and thus deleted the material between the less-than/greater-than signs. Didn't know it would do that, so let's try again, shall we.)
In this instruction:
1. phonectl -pw [phone password] -telneton [ip address of phone]
it would be helpful to note that the default password is 1234, so it may save time to try that first:
1. phonectl -pw [phone password--it may be helpful to try the default password of 1234, as it may save trial-and-error time.] -telneton [ip address of phone]
I hope this helps others, as ultimately it helped me. ;-)
b.t.--20160912_Monday.
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