As you can tell by my infrequent posts….I’ve been a little busy. :) We are nearly done with our videoconferencing system upgrade. We went from a Tandberg infrastructure to LifeSize HD. I really like the LifeSize system, but it hasn’t been a smooth road. We’ve had a number of issues with ISDN, some with the LifeSize Networker and some with our PBX and we still haven’t completely figured them out. However, I have learned a whole lot about LifeSize and HD Videoconferencing that I didn’t know before. For one, LifeSize has a few diagnostic screens buried in the interface that do tend to help. The biggest find was https://YourLifeSizeIPAddr/support This part of the built-in web interface allows you to change a number of settings, pull an IP (tcpdump) trace for analysis and even run some extended logging. Oh yeah, you’ll be prompted to provide a username and password. The default username is “cli” and password is “lifesize”. You can change those from default if you ssh into the box and use their command line tools…which unfortunately aren’t regular Linux tools. They’ve got their own shell running that I haven’t figured my way around yet. Anyhow, the first tool here on this page is the Coroner page. That will run the equivalent of a Cisco “show tech support” on a router dumping logs and data to a file you can send to support for analysis. The file is called coroner.dat and seems to be some type of a tar file but I’ve been unable to uncompress it….but then I haven’t tried very hard. :) The second link you see is for the ISDN troubleshooting page. This page is great for ISDN troubleshooting. It gives you a much better picture into what is happening on the LifeSize Networker. Just like the main support page there are a number of knobs and switches to throw here. I haven’t seen any documentation on what each of the settings and controls do (the tech notes describing them are pretty thin) but if you’ve been around videoconferencing and networking you can figure out most of the stuff without issue.
All in all I really like the LifeSize gear. Once we get our new routers in (we’re planning a WAN upgrade as well) I’m going to implement LLQ/CBWFQ for video and voice traffic. That should help out immensely with the dropped packets we are seeing now. It won’t help over the Internet of course, but at least site to site calls will be better.
Oh yeah, when you do run a coroner capture it lists out what it’s grabbing as it works and it sure looks like some flavor of Linux under the hood. Gotta love it!